​1 open position(s)

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• Position: Admin Support

• Location: Remote working and Pilgrim Centre 

• Hours: Variable Min of 4 hours per week paid at £12.21 per hour. 

• Reporting Manager:  CEO of Alternative Angels.

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About us

Alternative Angels is a registered charity based in Swindon, dedicated to supporting the homeless and most vulnerable members of our community. Founded in 2016 by three friends who understood the effects of housing instability, we began by serving 15 people weekly in Swindon's Wyvern car park. Our impact steadily expanded, and even during the pandemic, we persevered. In 2022, we relocated to the warmth of the Pilgrim Centre in Swindon, where we now welcome approximately 100 people every Monday and Tuesday. As the cost-of-living crisis deepens, we are witnessing a growing demand for our services, and we remain committed to supporting those in need, helping restore their dignity, hope, and sense of community.

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Job Summary

We are seeking a reliable and organised individual to assist with volunteer coordination and administrative tasks. This role involves monitoring and managing volunteer sign-ups via Facebook Messenger, maintaining the weekly rota, ensuring smooth operations at the Pilgrim Centre, and carrying out weekly shopping on Mondays in preparation for our services on Monday and Tuesday nights.

The ideal candidate should be trustworthy and dependable, as our services support up to 100 people per night. A clean driving licence and appropriate vehicle insurance are required. Additionally, the candidate must have access to a computer or smartphone to monitor and respond to Facebook and WhatsApp messages, and support the Board of Trustees in their meetings, as outlined below. The role also requires flexibility, as additional hours may be needed.

 

Key Responsibilities

Volunteer Coordination & Rota Management:

• Monitor Facebook Messenger and respond to volunteer queries.

• Assist in managing the monthly volunteer rota, ensuring shifts are covered.

• Reach out 1:1 via Messenger to regular volunteers for availability.

• Notify the team if additional recruitment efforts are needed to fill gaps.

• Post urgent callouts on Facebook for last-minute volunteer needs.

• Track and address volunteer dropouts in real-time, particularly over weekends and Monday/Tuesday evenings.

 

Pilgrim Centre Operations:

• Opening, set up and closure of the Pilgrim Centre between 17:30 and 19:45, Mondays and Tuesdays

• Ensure all necessary supplies and resources are available for volunteers.

• Secure the premises after closing hours, as required.

• Shopping for groceries on Monday morning is required.

 

Administrative Tasks:

• Maintain and update the volunteer rota stored in the AA Google Drive (Excel file).

• Support with data entry and record-keeping for volunteer participation.

• Liaise with other team members (e.g., the CEO and Trustee responsible for Social Media) to ensure smooth coordination of volunteer scheduling and last-minute changes.

• Support the Board of Trustees with attendance at Board meetings via attendance and by providing meeting minutes (as required)

 

Required Skills & Experience:

• Strong organisational and administrative skills.

• Ability to communicate effectively and build relationships with volunteers and Trustees.

• Ability to use Facebook Messenger and Excel for rota management.

• Able to work independently and handle last-minute changes efficiently.

• A positive and solution-oriented attitude towards volunteer engagement.

• Flexible and willing to take on additional hours when required.

 

Driving, Insurance and PC Requirements:

• Valid UK driving licence (trustworthy and clean).

• If using a personal vehicle:

  • Must have business driving insurance in addition to personal insurance.  This can be arranged by Alternative Angels.

• If not using a personal vehicle:

  • Must have a valid licence  to drive an Alternative Angels-provided vehicle. Insurance can be arranged by Alternative Angels.

• Must have access to a mobile device and be proficient in Facebook and Microsoft Office applications such as Excel and Word.

 

Working Hours & Flexibility:

• The role includes opening hours at the Pilgrim Centre (17:30 - 19:45).

• Additional flexible hours per week to monitor and respond to Facebook Messenger (estimated hours to be determined based on discussion with the CEO).

• Occasional weekend monitoring of Messenger for volunteer dropouts.

• Shopping for groceries on Mondays is required.

• Additional hours may be required based on operational needs.

 

How to Apply

Interested candidates should send their CV and a brief cover letter explaining their suitability for the role to jobs@alternative-angels.org. Applications will be reviewed on a rolling basis until the position is filled. 

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We are an inclusive and equal opportunity charity. We welcome applications from individuals of all backgrounds and experiences, and we are committed to creating a diverse and supportive work environment.

 

Join us in making a difference by supporting our volunteer community and ensuring seamless operations at Alternative Angels.